We aim to treat all of our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to have them removed, immediately if necessary, from our list of patients. It should be noted that in line with NHS guidance the practice operates a Zero tolerance policy toward violence and abuse.
As a patient you have both rights and responsibilities. You have the right to be treated in a polite manner and to be seen by a GP or a Nurse.
As a patient it is your responsibility to:
- Not to abuse staff or other patients verbally or physically.
- Keep the appointments that you have made, or cancel them if you cannot keep them.
- Be on time for your appointment.
- Keep us informed of your current contact details.
- Comply with the treatment plan and medication prescribed to you by your Doctor or Nurse.
- Let us know if you have special needs or need additional assistance.